SpineSpark - Privacy Policy

Privacy Policy

Effective Date: January 01, 2024

At SpineSpark, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

- Name

- Email address

- Phone number

- Address

- Payment details (when applicable)

Non-Personal Information:

- IP address

- Browser type

- Device information

- Usage data

2. How We Use Your Information

We use your information to:

- Provide, operate, and improve our services.

- Communicate with you via email, SMS, or phone regarding updates, promotional offers, and service-related announcements.

- Comply with legal obligations and regulatory requirements, including A2P 10DLC compliance under Twilio’s guidelines.

- Detect and prevent fraudulent or unauthorized activities.

3. Compliance with A2P 10DLC Regulations

To comply with A2P (Application-to-Person) messaging regulations enforced by Twilio:

- Your phone number may be registered under the A2P 10DLC framework for delivering compliant and secure communications.

- We collect and process your information solely for the purpose of ensuring message delivery and compliance with industry standards.

- We work with trusted third-party providers, such as Twilio, for message delivery. Your information is handled securely and in compliance with applicable laws.

4. How We Protect Your Information

We implement the following measures to safeguard your data:

- Encryption of sensitive information during transmission.

- Access control measures to limit access to your personal data.

- Regular security audits and updates to protect against vulnerabilities.

5. Sharing Your Information

We do not sell or share your personal information with third parties except in the following cases:

- To trusted service providers, such as Twilio, who assist in delivering our services.

- When required by law, regulation, or legal process.

- In connection with a merger, acquisition, or sale of assets.

6. Your Rights

Depending on your location, you may have the following rights:

- Access, update, or delete your personal information.

- Withdraw consent to data processing where consent is required.

- File a complaint with a regulatory authority regarding data protection concerns.

To exercise these rights, please contact us at [email protected].

7. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

- Enhance your experience on our website.

- Analyze website traffic and usage.

- Deliver targeted advertisements.

You can manage your cookie preferences through your browser settings.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services constitutes your acceptance of the updated policy.